Guest Services Manager

For over 25 years, TCS World Travel has been enriching lives through our jet expeditions and custom itineraries.

Our all-inclusive journeys deliver unparalleled and meaningful experiences—with exceptional quality and service—in unique destinations around the globe. Discover the most direct, luxurious and personalized way to travel. Our team of passionate travel experts will take care of all the details, so you can get lost in the memorable moments.

We have been dedicated to enriching lives through travel since our founding in 1991. As pioneers in the private jet industry, TCS World Travel has developed and operated just shy of 300 luxury jet expeditions to more than 200 destinations. We are the most experienced jet expedition company in the world.

TCS is part of Travelopia, the world's largest collection of experiential travel bands. Private equity-owned, headquartered in the UK, Travelopia employs over 2000 people across 70 locations globally. Our brands offer our guests everything from luxury polar travel to chartered yachts; from small riverboat cruises to luxury European villa holidays; from group travel to self-guided walking holidays and much more. 

The Guest Services Manager (GSM) provides direct support and service to TCS guests on luxury group jet expeditions and private custom travel trips. This role is responsible for managing all guest-related elements of multiple trips, handling pre-and post- trip documentation, preparation, and communication of trip details, and answering guest questions. This role is based in our Seattle office and may travel sporadically to domestic and international trip check-ins. 

Our team is growing, we have openings for two (2) GSMs located in Seattle WA!

 

What you will be doing:

  • Personally accountable for all guest interactions before and after a trip, taking an active and genuine interest in each guest with a specific focus on consciously building rapport and instilling confidence.
  • Advocates for guests with third-party providers such as insurance, visa services, etc.
  • Manages guest-facing elements of trip check-ins ( where we welcome our guests to the jet) often involving travel to Europe and managing other staff on site. 
  • Utilizes a variety of tools and software to organize and maintain trip and guest data.
  • Provides unflappable advice, guidance, and support to guests and other staff alike. Able to overcome and resolve any issues or challenges that arise before, during and/or after a trip.
  • Work directly with trip sponsors and representatives of valuable TCS partners and clients both in person, and by email and phone 

To be successful in this role, you will come with - 

  • 3 years plus experience in a similar role within a luxury customer service setting
  • Personal travel experience to non-western countries
  • Exceptional social skills including the ability to rapidly build rapport with high net worth individuals
  • Demonstrable expertise in providing excellent customer service both written, over the phone and in person. 

If this sounds like your dream job, please apply detailing why on your cover letter - we look forward to hearing from you.

Information

  • Reference:
    NO387669SeaGSM
  • Location:
    Seattle, Washington, United States of America
  • Postcode:
    98121
  • Employment:
    Permanent
  • Salary:
    Competitive
  • Posted:
    Fri, 01 Oct 2021
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