Senior Manager - Ecommerce Transformation

About us - The Moorings and Sunsail

Within our yachts brands, The Moorings and Sunsail, not only do we develop and sell state-of-the-art catamarans, but we plan and execute fantastic yacht charter adventures across Europe, the Caribbean and beyond.

At Leopard Catamarans we design spacious, robust, performance-driven cruising catamarans which are highly adaptable to sunny destinations!

Within our charter brands, The Moorings and Sunsail, we have an abiding passion for sailing, by taking sailing holidays to the next level across the most spectacular destinations worldwide which keep our customers coming back again and again! From independent sailing holidays to fully catered crewed and power yacht charters we offer our customers a range of product options, and most importantly an unforgettable experience.

The secret to our success within the yacht industry lies in our exceptional teams, we’re united by the same mission: to have fun while creating extraordinary experiences on the water.

The role

We are seeking an experienced eCommerce expert with a proven background in leading large multilingual and multicurrency global ecommerce transformation projects, using data and insights to drive significant change in online sales and CX satisfaction. With strengths in analytics, product ownership and strong problem-solving skills, this expert will lead Travelopia’s Yacht Division for The Moorings and Sunsail’s ecommerce website transformation project and ensure that return on investment from eCommerce is maximised for each brand in all source markets to meet agreed targets.

What you will be doing

  • Delivering the online transformation plan, incorporating all aspects of the eCommerce mix by working alongside marketing, web engineering, IT, internal and external agencies
  • In collaboration with the Head of Digital Marketing, you will be contributing to digital transformation roadmaps, building business cases, gathering high-level business requirements, minimising roadblocks and impediments, communicating and negotiating project deadlines
  • Orchestrating all aspects of the ecommerce transformation plan. Combining existing expertise in sales, marketing, technology, and product ownership to deliver a superior brand and booking experience for all customers
  • Identifying, prioritising, and articulating highest impact initiatives
  • Managing the overall user experience, including site navigation, checkout funnel, and overall ecommerce CX
  • Being a key component in developing the effective planning and execution of the ecommerce strategy, working cross-functionally with teams to ensure successful delivery of the ecommerce transformation project
  • Providing thought leadership, innovation, and process optimisation initiatives such as providing input on ecommerce platforms/software and other industry best practices
  • Creating and maintaining a leading website experience for both desktop and mobile devices
  • Employing a customer-centric approach, ensuring clarity, simplicity and effectiveness of communication in line with brand personality and objectives throughout the ecommerce experience
  • Maintaining, developing and managing appropriate measurement systems to ensure all ecommerce activities across the division meet the strategic plan objectives
  • Ensuring all appropriate activity is tracked accurately, reported clearly across the business and that data is utilised effectively to maximise return on investment

What we are looking for

  • Proven experience leading high value, global ecommerce transformation projects
  • Previous success in developing, executing, and maintaining sophisticated digital commerce brand strategies by leveraging ecommerce platforms, successful delivery of business value, near and mid-term growth for a brand
  • A seasoned professional in the digital retailing market, business-to-business (B2B), and business-to-consumer (B2C) experience a plus
  • Extensive knowledge of ecommerce technologies and tactics, especially in commerce experience management, digital asset management (DAM), as well as familiarity with CRM Systems, Web Platforms (Drupal, Shopify), GA, GTM, AB Tasty etc.
  • Strategic planning, project management and implementation experience
  • A self-described data expert, able to interpret customer centric data and draw conclusions to implement new ecommerce strategies
  • Demonstrated strong business judgment and decision-making skills
  • Proven success driving channel conversion strategy and plans
  • Ideally an ecommerce or business-related degree
  • Able to demonstrate strong leadership and problem-solving skills including working with team members in remote locations
  • Experience in the travel industry – beneficial, but not essential
  • Ability to communicate effectively at all levels and work on own initiative

In return, you will also be rewarded with

This role offers:

  • Competitive salary + Bonus Scheme
  • Flexibility – can work from home or from the office – The office is located in Surbiton so you will need to be based within commutable distance
  • 25 days holiday (+8 bank holidays), increasing with length of service
  • Various employee discounts and offers – including unique travel discounts
  • Life Assurance
  • Cycle to work scheme
  • Enhanced Pension scheme
  • Career progression opportunities

Information

  • Reference:
    CH386995SurSMET
  • Location:
    Surbiton, Kingston upon Thames, Greater London, United Kingdom
  • Postcode:
    KT6 4BH
  • Employment:
    Permanent
  • Salary:
    Competitive
  • Posted:
    Fri, 01 Oct 2021
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