Regional Account Manager - Educational Travel

As part of Travelopia our fantastic Experience Education brands include, SkiBound, Travelbound, Edwin Doran & Masterclass, World Challenge and JCA Adventure. We are the leading provider of educational travel – offering a wide range of experiences for students in the UK: from ski and adventure breaks to international travel supporting core curriculum subjects, sports tours and expeditions to places near and far.

An exciting opportunity as a Regional Account Manager has become available within our Travelbound Sales Team. Using our Customer Relationship Management (CRM) system for leads, you will be keeping in contact with new and existing clients and UK schools, helping them book or rebook exciting curricular tours all over the world.

Operating across the globe we are passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers and our high level of customer service and satisfaction.  

Your role and responsibilities will include:

  • Proactively engaging with customers via email, phone and/or video calls
  • Developing, growing and managing your own sales pipeline by delivering excellent customer service to repeat bookers and new enquiries
  • Handling all aspects of the booking to deliver a seamless, personalised service
  • Converting direct, business to business and marketing generated enquiries to sales and initiating follow-up procedures to ensure successful conversion
  • Accurately using our HubSpot CRM system in a timely manner. Creating and updating new customers, opportunities, maintaining hotlists and favourite lists
  • Using our inhouse reservation and quote presentation systems to prepare quotes for customer enquiries in an accurate and timely fashion
  • Negotiating and dealing with sales challenges to successfully generate maximum revenue, margin and volume in line with individual and team targets
  • Generating customer invoices and dispatching them to clients
  • Maintaining good relationships with our suppliers
  • Working as part of the Experience Education team to deliver cross-sell opportunities to develop incremental growth across all brands
  • Maintaining up-to-date information relating to current campaigns, special offers, operational changes, product updates and competitor products as well as reporting accurate sales data
  • Supporting new product development projects and market research
  • Implementing new business development activity, gathering market information via social media and websites to identify decision makers for tours

What we are looking for:

Essential skills and experience

  • Experience from a targeted environment – i.e., Sales, Recruitment
  • Ability to work as part of a team and on your own initiative with a desire to succeed
  • Computer literate with proven use of Microsoft Office
  • Ability to work to and achieve set sales targets
  • Ability to work to deadlines and prioritise work throughout the day
  • Excellent communication skills – both written and oral
  • Attention to detail and high level of accuracy
  • Can provide and demonstrate excellent customer service skills to clients and colleagues
  • Ability to quickly grasp new products, marketing initiatives and hold a lateral thinking approach to sales

Additional desirable qualities (not essential but beneficial)

  • Experience within School Travel sales, selling into Schools or a knowledge of School Travel
  • Travel industry experience or a passion for travel
  • Passion for exceeding customer expectations
  • Experience of using a CRM system to monitor leads and sales (ideally HubSpot)
  • An aptitude to learn new systems

Benefits

This role offers:

  • Competitive basic salary plus uncapped commission and a regular bonus on top
  • Flexibility – can work from home and from the office – The office is located in Brighton so you will need to be based within commutable distance
  • 25 days annual holiday (+ 8 bank holidays)
  • Opportunity to travel abroad
  • Contributory pension scheme
  • Employee benefits including discounted holidays, BAYE share scheme, childcare vouchers etc.
  • Career Progression within Experience Education, across our brands

Information

  • Reference:
    CH383320BriRAMET
  • Location:
    Brighton, East Sussex, United Kingdom
  • Postcode:
    BN2 1TL
  • Employment:
    Permanent
  • Salary:
    Competitive
  • Posted:
    Thu, 30 Sep 2021
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