Operations Assistant

Who we are – Gullivers Sports Travel & Events International

The Travelopia Events Division is formed by Gullivers Sports Travel and Events International. Based in modern offices in Tewkesbury, Gloucestershire, we’ve come a long way from our high street beginnings back in the 70’s. The current management team have been busy over the recent years shaping the company into the business we are today, bringing together Gullivers Sports Travel and Events International, the market leaders in both sports travel packages and premium VIP Hospitality packages all under one roof!

We are a fun team who work hard, have a wide range of interests and value being successful, love being at events and enjoy working together. We pride ourselves on being the best in everything we do.

We are part of Travelopia, the World’s largest collection of Specialist Travel brands.

What you will be doing

You’ll be joining a fantastic team in an entry level role. You will need to bring an incredible work ethic, be happy using spreadsheets, email and the reservations systems throughout the day whilst being a great communicator to our customers and suppliers. Your work will have a direct impact on the customer experience and the success of the business.

Just as comfortable working in a team as you are working individually with your own tasks and responsibilities, we are looking for someone who enjoys being busy, loves customer interaction whether in person, over the phone or by email; delivering excellent customer service is what you will be striving for. At peak times you will have the opportunity to work across different teams including working for both the Gullivers and Events International brands.

Reporting into the Event Manager these are some of the items you can expect to be doing and responsible for:

  • Being the first to handle incoming customer calls and emails, dealing with the enquiries
  • Proactively contacting customers with regular updates regarding their booking and to ensure we have all the required information
  • Creating fantastic customer event documentation
  • Contacting clients in relation to any unpaid debts
  • Assisting the Event Manager and team in ensuring event profit targets are met
  • Sourcing supplier costs and quotes for best buying on event spend
  • Keeping the website up to date with relevant content
  • Being responsible for accurate and efficient day to day use of reservations system
  • Providing information to our in-house flights team
  • Ensuring all Health and Safety and Incident Management documents are correctly filled out
  • Creating Emails for mass communications using systems
  • Reviewing stock control and reporting sales data

What we’re looking for

Above all we are looking for a great, fun person to work with; we are a positive and friendly team who support each other, and we are looking at add to this team dynamic with this vacancy. If you are looking to enter the sports travel & hospitality industry, learn in a busy environment, taking on tasks and responsibilities then this might be the perfect vacancy for you!

  • Positive outlook and can-do attitude
  • Fantastic customer service skills
  • Great phone and email manner
  • Strong attention to detail and accuracy in your work
  • Highly organised with ability to multi-task
  • Able to prioritise your workload and take direction to meet deadlines
  • Team Player
  • Strong communication skills
  • Calm under pressure
  • Unwavering commitment to the task
  • Willing to Travel
  • Ability to identify and create profit opportunities
  • Good Excel skills
  • Interest in sport and travel (and spreadsheets!)

If you are looking to start your career or have a change of direction, have a passion for events, love sports and travel then we have a vacancy for you! We can offer you the chance to work on bucket list sporting events, travel, earn a competitive salary, increase earnings with a bonus scheme, a great team environment, a modern office, monthly staff socials and if that isn’t enough, we have free fruit too! You will have a wide variety of work, the support of a great Operations team who successfully deliver operations to events around the world.


  • Reference:
  • Location:
    Tewkesbury, Gloucestershire, United Kingdom
  • Postcode:
  • Employment:
  • Salary:
  • Posted:
    Tue, 21 Sep 2021
  • Share:
    Share on FacebookTweetSend email