Travel Sales Consultant

We have a new exciting opportunity, at Sunsail and The Moorings! We are currently looking for a new Travel Sales Consultant to come and join our team. The successful candidate will join us on a permanent basis and will receive a competitive salary plus commission and benefits.

Sunsail and The Moorings are 2 incredible brands offering customer’s unique holiday experiences out on the water. From independent sailing holidays to fully catered crewed and power yacht charter we offer our customers a 5* service. Operating across the globe, we’re passionate about being the very best and pride ourselves on providing unforgettable holidays that truly last a lifetime. With over 50 years of experience, we are the industry leaders in yacht charter. Sunsail and The Moorings are proud to be part of the Travelopia group, the world's largest collection of specialist travel brands, Travelopia is at the forefront of global travel. 

We pride ourselves on inspiring and advising our customers ensuring we deliver a fantastic end-to-end service. In this role, you will deliver a premium level of service to all customers through knowledge, skills, and experience. You should convey your passion for sailing and/or the destinations in which we operate to the customer, always seeking to learn more about both.

What you will be doing

  • Converting enquiries into sales, giving a premium level of service, matching products, and service to the customer needs
  • Achieve and exceed performance targets against key performance indicators that include both sales and service objectives
  • Using expert knowledge to assist customers with suggestions and ideas on sailing areas based on customer experience ensuring the suitability of a product to the client
  • Utilising our CRM system (Hubspot) to manage all customer interactions
  • Actively seeking to improve the level of service offered to customers with a commitment to go the extra mile and exceed customer expectations on every customer contact
  • To use expert knowledge to assist customers through “Live chat” within the set-out guidelines
  • Execute booking & amendment accuracy, ensuring the customer is made aware of any relevant information that may impact their sailing holiday experience
  • Develop and increase knowledge of products and geographical sailing areas through training, self-development and attending Educational trips as required.
  • Feedback to relevant management/internal contacts issues and improvements to support trading & customer retention
  • Maintain a high awareness of current product offering and monitor changes constantly

What we are looking for

We are looking for a highly motivated and driven individual with demonstrated sales success to join our team. To succeed in this role, you will have a passion for travel, be a proactive problem solver, and take ownership of your own performance and development. We are looking for you to be confident, self-motivated and a good collaborator. You will have excellent communication skills and the ability to build strong lasting relationships as well as a proven track record of achieving and exceeding sales and service targets. You will be flexible to work a fully flexible shift pattern, supporting, events, evenings, weekends, bank holidays. Multilingual skills, specifically fluency in German or French will be extremely beneficial. 

Have you got a passion for travel and love interacting with customers? If so, then we would love to hear from you. Please click ‘apply’ today and tell us why you would be a great match for this role!

Information

  • Reference:
    VS387641SurTSC
  • Location:
    Surbiton, Kingston upon Thames, Greater London, United Kingdom
  • Postcode:
    KT6 2AB
  • Employment:
    Permanent
  • Salary:
    Competitive
  • Posted:
    Fri, 01 Oct 2021
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