Travel Sales Consultant

At Quark Expeditions, we have an exciting opportunity for a passionate sales driven professional! Someone who is driven, demonstrates the art of selling, a true hunter, a go-getter. 

The opportunity:

The  Travel Sales Consultant demonstrates all the competencies and behaviors associated with a high performing sales culture.

The incumbent would be responsible for prospecting for new business, upselling and cross-selling within our existing database of past and current customers delivering results against a quota/target. This role provides focused support to the outside sales teams and directs marketing efforts with more leads, closed deals and increase revenue. Your achievements are directly linked to Quark Expeditions® top-line growth. This role works closely with the Global Customer Services team and provides exceptional customer service.

Location: Toronto ON. 

What you will be doing:

  • Responsible for monthly sales targets while driving exceptional customer service KPI’s. 
  • Connect with prospective travelers and customers via phone, email, live chat, and others.
  • Qualifying and disqualifying inbound leads in a high-volume environment using calls, emails, salesforce, and live chat.
  • Responsible for converting sales leads and opportunities; upsell and cross- sell available product.
  • Offer and sell all ancillary product, e.g. Pre/post, flights and insurance. Manage relationships: connect, convert, customize, and retain
  • Outbound Relationship calling to travel agents and other prospect lists.
  • Listen and ask the right questions to discover the needs of each individual traveller.
  • Always perform with the aspiration to providing a trip of a lifetime and excellent customer service.
  • Answer customer post sales enquiries via phone and live chat outside of the client services business hours.
  • Follow and accurately execute the established Sales framework.
  • Maintain high scoring on call observation/scoring sheet.
  • Maintain detailed and accurate notes in the Salesforce CRM for successful transition to the Client Service team.

What are we looking for: 

  • Minimum of 3-year front-line sales experience within travel industry preferred.
  • Experience selling adventure or polar expeditions is a definite asset.
  • Demonstrated ability to achieve or exceed monthly sales targets.
  • Prior Customer Support and/or Customer Success experience.
  • Ability to take initiative and confidently direct customer interactions.
  • Excellent communication skills both verbal and written. German or French is considered a definite asset.
  • Comfortable with MS Office.
  • Experience of different reservation systems and CRM/ Sales Force preferable.
  • Demonstrated ability to build relationships, confident, and a self-starter.
  • Strong organizational and time management skills.
  • Ability to work in and with a team.
  • Ability to work varying shifts, weekends and holidays as required to support the needs of customers.

 

Are you a self-starter, driven by exceeding quotas, ensuring your customers receive the best possible experience, you have a keen interest in the Polar regions or adventure travel? If this, is you, we'd love to hear from you! Apply online with your CV.

Information

  • Reference:
    NO341835TorTSAv3
  • Location:
    Toronto, Ontario, Canada
  • Postcode:
    M4S 2Z8
  • Employment:
    Permanent
  • Salary:
    Competitive
  • Posted:
    Sat, 09 Oct 2021
  • Share:
    Share on FacebookTweetSend email
APPLY