Customer Operations Support

The UK Adventure division constitutes the Exodus Travels, Trek America, AmeriCan Adventures, Headwater, Zeghram and International Expeditions brands, and offers a diverse range of experiences to a wide range of discerning customers in multiple markets including North America and Australasia.

The Customer Operations team deal with all Exodus clients post booking and before travel, provide clear communication to all Suppliers and deliver excellent customer service.

It’s an exciting time to join as there are big growth opportunities across the brands.

What you will be doing:

As a Customer Operations Support you will be responsible for.

  • Generating and reviewing all manual customer documentation including invoices, personal details forms, confirmations and final instructions as needed
  • Collecting and loading of client personal details
  • Dealing with client questions and requests pre travel, by phone, email and live chat
  • Arranging all specific seat and meal requests as received
  • Taking payment and sending updated documentation for extra services arranged post-sales
  • The selling of insurance and any ancillary products as required
  • Work closely with Customer Operations Manager to ensure consistently high standards of communication with clients

What we are looking for: 

  • An organized individual who is able to prioritise tasks effectively 
  • Excellent communication skills, both verbal and written
  • Friendly and professional manner
  • Previous customer facing role preferable
  • Good travel experience or a passion for travel
  • Competence in dealing with client requests and questions efficiently
  • Ability to prioritise workload on a day to day basis

Working with us: 

Operating across the globe including Europe, Australia, North America and South East Asia , we’re passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers. Our combined businesses are the world’s largest provider of specialist and experiential travel with a range of unique experiences, from private jets, polar expeditions, sailing, trekking  and more.

Join us and in return you'll be rewarded with:

  • Competitive salary
  • Various employee discounts and offers
  • Cycle to work scheme
  • Contributory Pension scheme
  • Career progression opportunities

Please note that for all benefits, details were accurate as at the date of publication. Any changes will be notified to you upon your start with the Company.


  • Reference:
  • Location:
    Surbiton, Kingston upon Thames, Greater London, United Kingdom
  • Postcode:
    KT6 4QD
  • Employment:
  • Salary:
  • Posted:
    Wed, 26 Feb 2020
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